Privacy policy

Effective date: 19 May 2026 · Tradie Tool Tracker · Australia

This policy describes how Tradie Tool Tracker (“we”, “us”) handles personal information when you use our website, mobile experiences and GPS tracking services. It is intended for customers and visitors in Australia. Have questions? Contact us at hello@tradietooltracker.com.

Information we may collect

Account and contact details — name, business name, email, phone number and billing address when you register or purchase.
Device and location data — GPS coordinates, timestamps, movement, battery and connectivity status from trackers you have installed, and diagnostics needed to operate the service.
Technical data — IP address, browser type, device identifiers, and approximate location derived from IP when you use our dashboard or website.
Support and communications — messages you send us (email, phone, in-app) and notes we create to resolve your requests.

How we use information

To provide tracking, alerts, dashboards and customer support.
To secure accounts, detect fraud and protect our systems.
To bill you, send service notices and (where permitted) tell you about product updates.
To comply with law, respond to lawful requests and enforce our terms.
To improve reliability and performance through analytics and aggregated reporting.

Disclosure

We may share information with hosting and communications providers, payment processors, and professional advisers who help us run the business. We may disclose information if required by law or to protect rights, safety and security. If we ever sell or reorganise the business, information may transfer as part of that transaction subject to appropriate safeguards.

Retention

We keep information only as long as needed for the purposes above, including legal, accounting and dispute resolution. Location history retention may depend on your plan and settings.

Security

We use administrative, technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure.

Your rights

Depending on applicable law (including the Australian Privacy Act 1988), you may have rights to access or correct personal information, complain to us, or escalate to the Office of the Australian Information Commissioner (OAIC). Contact us first and we will respond within a reasonable time.

Cookies and similar technology

Our website may use cookies or local storage for essential functionality, preferences and aggregated analytics. You can control cookies through your browser settings.

Updates

We may update this policy from time to time. The effective date at the top will change; for material changes we will take reasonable steps to notify customers.

This policy is a general template for a small business website and does not constitute legal advice. You should have it reviewed by a qualified lawyer before relying on it commercially.